Spot the weaselling.
"Clearly there have been some negative stories about various players in the industry and that's really unfortunate because it does damage people's trust in the community." (Brian Hartzer, Westpac CEO).
The Australian Bankers' Association chief executive, Steven Munchenberg, defended the banks, saying they were addressing "legitimate concerns" regarding inappropriate behaviour and misconduct.
"The industry knows that ensuring the integrity of the banking system is vital for all participants, including customers and banks themselves. Banks support the core of the economy and highly value their social license to operate ... Banks will continue to work with regulators to address any legitimate concerns with inappropriate behaviour or misconduct," Mr Munchenberg said.
"Banks have shown in the past they will act when they are made aware of behaviour contrary to their values and codes of conduct," he said. The Age April 7, 2016.
Value creation: a methodology to drive primary health care
'The Partners in Recovery program: mental health commissioning using value co-creation ... Co-creation entails a new vision of value creation through a shift in thinking about the co-creators of value networks, and the entire value of ecosystems.' Medical Journal of Australia (MJA), 8 April 2016. Thanks to Meredith.
Value uplift in terms of innovative funding model
'That is where areas around the particular area of the infrastructure project get to pay a contribution, because they get value uplift in terms of their properties, in terms of their businesses,' Acting Queensland Premier Jackie Trad 'who says one of the "innovative funding models" being considered to help pay for a second river rail crossing in Brisbane is "value capture", similar to that used for London's Crossrail, which takes advantage of increased property values in areas surrounding the infrastructure project.' Brisbane Times, 8 April, 2016. Thanks to anonymous.
'eliminating all capability' of its climate change research programs, [suggesting axing 120 climate science staff] If we aim for less we will inevitably face the problem of keeping some of the climate scientists (who will no longer be aligned with the new CSIRO strategy).' Larry Marshall, new head of CSIRO. 'No 'science for science sake': emails show CSIRO plans to cut climate research', The Age, 5 April, 2016.
Key stakeholder support
Be precise, be professional! A comprehensive course on Business Case Writing will let you present your ideas in a way that will grant you stakeholder support.
- How to define a project
- How to communicate a business case effectively in writing
- How to identify and compare costs and advantages of alternative solutions to the problem
- How to apply risk assessment techniques to forecast and mitigate impending problems
- How to work out alternative solutions, based on critical factors
- How to gain the support from key stakeholders
We break things down. We iterate. We grow. We pour ourselves into making beautiful and functional products that help people carry better.
'We’re after a a true content maestro... At Bellroy, we’re non-stop trying to effect positive change on a global scale. As a B Corp, we believe business can be a force for good. We want to help the world, our customers, and our team flourish ... And the voice that wraps around our products and brand needs to do the same. We need you to help us tell our stories and increase our reach ... WE KNOW WE’RE AFTER A UNICORN...As a forever student of Communication and Brand, you have an exceptional ability to make a brand’s voice sing across a variety of content types and channels. And like the hair-on-fire communications pioneer that you are, you study broadly and with a genuine curiosity for new media, cultural movements and the drivers of audience engagement.' For more of this, a lot more, pour yourself into this job ad. Bellroy make wallets. Thanks to Eleanor.
Pivoting into oblivion
'...we pivoted and communicated to our 50,000 users that we had bigger fish to try ...we decided to build tech to strengthen social relationships and facilitate trust.' SnapGoods Twitter account, from 'Good riddance, gig economy: Uber, Ayn Rand and the awesome collapse of Silicon Valley’s dream of destroying your job' by Steven Hill, Salon.com, 28 March, 2016. According to article Snapgoods went out of business in 2012 but is still cited as a good example of the share economy.
As in: 'She is currently pregnant to an alternative paternity.' From a psychologist's report. Thanks to Jock.
Progressive loosening of earmarking
'... this focus on results was critical to the successes ... as it has allowed the progressive loosening of earmarking as focus moved from input monitoring to results monitoring.' Only a consultant could come up with this. Thanks to George.
Rebranding, bold vision, new positioning ...
'As you have already heard, news of our recent brand changes has been creating quite the buzz around Western Sydney! With a bold vision for our future, the University is rebranding with a new positioning that affirms our place in Western Sydney and the world. Our new identity reflects the pride we take in our place, our role in the community, and our growing international reach and reputation as a student-centered and research-led university.' Alumni Manager, University of Western Sydney - no - it's now Western Sydney University. Thanks to Ian.
Leading edge and innovative communications expert
'Engage a specialist, leading edge and innovative communications expert (who is firstly and foremostly a communications expert rather than from a town planning background) to assist Council in conducting further effective ‘plain-English’ community conversations in relation to the proposed new zones.' Monash Council staff can't explain amendments to their planning scheme. Monash Council Meeting minutes, 27 October, 2015.
VP Academic Relationships and Knowledge Architecture.
Job title. Thanks to Mark.
Proven innovator needed to find the signal in the noise
'Storyful combines proprietary technology and expert journalism into a human algorithm. ...The biggest agencies and brands across the globe now look to Storyful to provide authentic, user-generated content and intelligence on a daily basis to inform marketing strategies and future business decisions ... The Australia Editor will be an experienced editorial leader adept at finding the signal in the noise and directing a newsroom’s daily coverage. They will also be a proven product leader and innovator.' Storyful.com. Thanks to Mark Eggins.
On-boarding a professional with keen stakeholder engagement capabilities
'Join a leading organisation that provides the vision and the implementation of key developmental programs focused on domestic policies. This Communications branch is looking to on-board a project manager that can facilitate a re-development of the organisation’s website.
To help execute a key project within the digital team; a new role has been identified for a project manager to engage with business areas to plan and develop content that will be featured on their central digital channel. This is a unique role for a professional with keen stakeholder engagement capabilities, and the ability to drive outcomes with strong organisational skills.' Ad on Seek.com. Thanks to Margot.
Big piece of leverage
‘The sun coming up tomorrow will be a big piece of leverage.’ US Emergency Services manager on ABC radio during the January 2016 blizzard.
Health and Wellbeing partnerships
or '... research and individuals that had received financial support from Coca-Cola, dating back to 2010 ... Over the last five years, we have provided $1,718,970 to fund health and wellbeing scientific research and health and wellbeing partnerships.' 'Our actions to be transparent, Coca-Cola. Thanks to Ric.
Marketing is marketing...
'Sukotash has experience developing products and ensuring success in the healthcare, financial and educational markets. But, working with companies like Mallinckrodt Pharmaceuticals, American Express Incentive Services and the University of Missouri, we've found that marketing is marketing.' Thanks to Mark.
Agile and Scrum: deliverables, lifecycle ...
'A substantially easy to handle methodology which advocates iterative development, to achieve a proper outcome, Agile and Scrum has gained popularity by the sheer virtue of the quality of deliverables it produces. Our 8 hours training on Agile and Scrum provide an overview of the agile project lifecycle and help the participants to understand what happens at the project, release, iteration, and daily levels within the entire lifecycle.
Register today and gain from our special Early Bird Offer'.
'Given its location, the property could potentially support a number of different uses including, among others, the creation of innovative space to support new collaborations among faculty, students, and partners inside or outside the region.' Art Ramicone, senior vice chancellor, chief financial officer, and interim senior executive vice chancellor for business and operations, University of Pittsburgh. 'Pitt to buy former Syria Mosque property from UPMC for $10 million', Pittsburgh Post-Gazette, 24 February, 2016. Thanks to anonymous.
Utilising four pillars for value creation...
'HIP V. HYPE is an entrepreneurial design firm utilising design thinking to resolve intuitive solutions to project delivery and value creation. We use our unique perspective on business, process and technical knowledge as a tool to enable designers and consultants to do what they do best. Our operations focus around FOUR PILLARS: DEVELOPMENT. DESIGN. SUSTAINABILITY. RESEARCH.' Seen in a window in Melbourne.
'Empower team members to create solutions to overcome impediments to teams [sic] performance ... Compellingly champion the importance of enhancing the student experience ... Promote Swinburne’s service culture by sharing examples of great student and stakeholder experiences... and ... Demonstrate commitment to University decisions and initiatives by pro-actively cascading messages to team members and encouraging open discussion.' Thanks to anonymous.
Innovative children's lifestyle brands
'eeni meeni miini moh® + e3-M® are innovative children’s lifestyle brands driven by a team of creative-minded people committed to delivering a contemporary yet timeless product of the highest standard ... Our vision at eeni meeni miini moh® / e3-M® is to continue to be recognized as a premium children’s lifestyle brand for our inherent design language and individual presence ... From global inspiration we create innovative, practical, contemporary products that reflect the lifestyle and attitude of today’s urbane child.' Thanks to Sue Wighton who saw this sign in Brisbane.
'I've had the new upgraded [Woolworths] 'REWARDS' for now a few weeks and have earned a whopping accumulation saving of $4.80 on an amount of shopping in excess of $1000.00…(previous returns of 80+ dollars.)' From a disgruntled user of the Woolworths Rewards program. Michael Pascoe in the Business Age on 9 December, 2015 suggests the boardroom meeting on this 'upgrade' went something like this: 'The loyalty card is costing a lot of money and not driving consumers to buy the stock we really want to get rid of. What's worse, Qantas is making lots of money out of it – and if there's one thing we at Woolworths hate more than Coles and Aldi, it's suppliers making more than a subsistence living. So let's change the card by dumping Qantas and only offering an incentive to buy the stuff we're desperate to flog. We'll call it an "upgrade" and no one will ever notice that it's not.'
Moving with enterprise
'We came here with a plan to be physical in a football sense and put pressure on the opposition. We wanted to move the ball with enterprise.' West Adelaide Football Club coach. The Advertiser, 27 September, 2015. Thanks to Tom.
Phase 1: Architect
'We will take the time to understand your business strategy and how learning can help make you better and different. We’ll ensure buy in and will challenge you to get the right people onboard. We’ll make sure that your plan is clear, that your people are aligned and your numbers stack up. We will ensure the foundation is secure before we create a learning solution for your business...
Phase 4: Engage
This is where rubber hits the road. We’ll help you to drive the program into the hearts and minds of your people at all levels, and align to your business calendar. We will adapt and flex with your business needs. Business doesn’t stand still, and neither can you or us.' Latitude Learning Academy. Thanks to Mark Eggins.
'Take personal responsibility for delivering high quality customer interactions ... This role is a face to face customer service/sales based role - more commonly known as a bank teller.' ANZ job ad.
Embedding innovation in sewerage
'Taking water and sewerage services into the future. We are embedding innovation into the DNA of our business to deliver a better future for our communities and environment.' Urban Utilities, Brisbane. Thanks to Nairn Hindhaugh who comments: '... all we want them to do is give us fresh water and remove our pee and poo and if embedding innovation into the DNA does it, so be it!'
Always by your side. Create your true values. Sign on an ATM.
Employee spying for a 'smart organisation'
'"we regret if any staff within any of our client workspaces have not received communication in advance of an OccupEye deployment and thus had unfounded concerns – we can only reassure those people that they have nothing to fear from our system ... quite the opposite, they are working for a smart organisation". Statement issued after workers at Daily Telegraph in UK found tracking devices under their desks. Sydney Morning Herald, 13 January, 2016. Thanks to John Williams.
Sweat the footprint
'There was “sweat the footprint”, leaving one fearing athlete’s foot. There was a banker who was “pregnant with the deal”. There was “wet bench testing” and “merchant stickiness”. But the soaraway winner was “executive brownout” brought to us by the Harvard Business Review.' 'Time to get stoked by the year’s worst corporate guff' by Lucy Kellaway, Financial Times, 3 January 2016.
Customer service gesture
What Victorian Public Transport officials give someone after their on the spot fine as been reviewed. Treasure Jennings, Victorian Public Transport Ombudsman, ABC Radio, 20 November, 2015. Thanks to Alan who asks: 'Is that a refund?' Alan also heard an invitation to a 'seasonal one off pop up' on ABC radio and wonders if it's another term for an invitation to a Christmas party.
`I’ve made it perfectly clear to local government that failure in that space is unacceptable and if there were to be failure in that space then obviously the state government would have to take action.' Tasmanian Treasurer, Peter Gutwein, The Examiner, 19 May, 2015. Thanks to Peter.
Student Recruitment 2.0'Learn how you can use webinars to recruit new students.
All throughout this month, we will be hosting special online sessions about new ways to reach international students as part of the recruitment strategy. In this Online Coffee Break we will comment some of the new tendencies in student recruitment 2.0 as well as how to generate quality leads through online open days.
Learn how leading universities such as Sorbonne Paris, IE Business School, Karolinska Institutet & the University of Stellenbosch Business School have benefited from these methods. Don't miss it!'
Student Recruitment Webinars. Thanks to Mark.
I'm a game changer
'There's a plague afflicting offices around the world and we've all heard its symptoms: ideation, creavation, low-hanging fruit, and blue-sky thinking. It's corporate jargon—and it needs to die. But there's hope: Pentagram is crusading against all the cliches and doublespeak, first by skewering corporate jargon in its 2014 holiday card and now in a new rap video.' Fast Company, 8 December, 2015.
Multi-pronged innovation model
'We dissected the Linkin Park ecosystem and architected a framework to execute our new long-term vision. We restructured Machine Shop, moving it from a brand agency model to a multi-pronged innovation model based on four verticals: video content, global brand partnerships, merchandise, and venture capital.' Kiel Berry, Executive Vice President of Machine Shop. From 'The riff: Linkin Park and Harvard turn the jargon up to 11', Financial Times, 24 June, 2014.
Clinical interventionist practitioner
What you become after completing a Master of Clinical Teaching at the University of Melbourne where you 'Discover the latest evidence based research and learn how it can change your teaching to enhance learning and development outcomes'. Thanks to Mark.