In the beginning
When Don Watson wrote Death Sentence (in UK - Gobbledygook, Atlantic, in US - Death Sentences, Gotham Books) a torrent of letters and emails began from people rebelling against managerial language and in July 2004 this website was facilitated going forward.
Send in a quote
Send in your examples of management jargon (we may edit for space). Please make sure you include your contact details as well as details about where your submission came from, the date and who was the culprit.
Please note, unless you request confidentiality, your name will appear under your contribution. Send your weasel words to: firstname.lastname@example.org. Anything published on this site is fair comment.
Customer Happiness Champion
The title of the person from the private postage company Sendle who could not deliver my parcel. More like Customer Disappointment Champion. Helen, Weasel Words administrator.
We’re firing on all cylinders and on a clear impact trajectory.
At the end of the message from the CEO of the CSIRO in their Corporate Plan. Thanks to Mark.
'When asked why the department had failed to do anything about the Awassi Express earlier when it knew 2000 sheep had died on board, the officer in charge of the relevant area claimed “the basic requirements of the voyage had been met”. This prompted the following Kafkaesque exchange between Labor senator Malarndirri McCarthy and bureaucrat Narelle Clegg:
Senator M. McCarthy: 2400 animals perished on that voyage — how did the department conclude that no breach of standard 5.7 occurred?
Ms Clegg (Dept. of Agriculture): Because it was a heat-stress event.
That is, even though they made mortality the guide to welfare, when thousands of sheep died, they decided there was no problem because it was a “heat stress event”. Even though later, they acknowledged that the temperatures in which the sheep died were within the expected range the ship’s owners could have been expected to encounter — not some freak heatwave for which no preparation could have been made.' Bernard Keane in Crikey 25 May, 2018.
Reimagining the (La Trobe Uni) Library Strategy Theme in a small desktop "tent" in order to reflect on Uni values and reinforce the University cultural qualities
'In order to realise the Library Strategy theme of The Library environment - reimagined, Library Leadership Team are encouraging staff to take an hour a week to reimagine the Library environment by:Reading: Reading, watching, listening to resources that engage and enable learning, to be shared within and across teams
Reflecting: Reflecting on University values, and how to embed them into the Library environment. Reflecting on clever spaces, ideas and resources that inspire and excite.
Imagining: Imagining new exciting spaces and services to transform how the Library is experienced and reinforces the University cultural qualities.
Small desktop ‘tents’ are being developed so that staff can show they are taking time out to read an article, watch a video clip, read a presentation etc. that is related to any aspect of the Library environment. These signs will be distributed by managers in the next week or so. In the meantime, investigations are underway to provide options for spaces at all campuses that staff could use away from their usual work environment.' An email to library staff. Thanks to Dennis.
Selected adjacency offerings
'“BT will also create new revenue streams in selected adjacency offerings to add new high-margin revenues,” blathered Gavin Patterson, BT’s chief executive officer.
Perhaps he could save a few bob for the company by not buying so many management jargon books so we would not have to work out what he means by “selected adjacency offerings”.
This might mean moving into markets that are a bit similar to ones it is already in and where it can use its existing skills and knowledge to good effect.
To put it another way – Patterson’s way – it means, “For example, by leveraging our leading security proposition and utilising the Internet of Things where we have transformed our own business to reduce costs and the environmental impact of our operations.”
Always beware of anyone who uses the word “utilises” when they mean “uses” …' John Harrington, Proactive Investors UK, 11 May, 2018.
Management speak: Part of neoliberalism which can make bullying invisible.
'Egregious behaviours are justified using a range of management-speak (“operational reasons”, “management prerogative”, or “operational efficiency”)...
If you are unhappy about what is going on in your workplace, if you claim you are being bullied, then clearly you do not understand, and the solution to your unhappiness is for you to go to the relevant training courses so that you will learn to manage change better, so that you will improve your personal resilience and learn to manage your stress levels better.' Class Act: The bullies from above in the workplace', Margaret Sims, 3 May, The Northern Daily Leader.
Goal Setting phase of the Career Success cycle at La Trobe University
The Goal Setting phase of the Career Success cycle is now underway and eligible staff will now see a new plan for the 2018-19 performance cycle in their Career Success inbox.
If you are a manager or Academic Reviewer, now is the time to meet with each of your staff to discuss performance goals, capabilities required for their role and development goals. It’s also an opportunity to discuss long term ambitions and career pathways.
Please remember that all Career Success plans must have:
· Between two and 10 performance goals
· Between four and six capabilities
· At least one development goal
The following resources are also available to assist staff, managers and Academic Reviewers during the Goal Setting phase:
· Quality Conversation Workshops (go to workshops section of page) - if you would like to attend, please email your preferred time and date to the team.
· Online Tools & Resources including one page tip sheets
For further assistance please contact HR on ext.1234, or log a query via Ask HR
La Trobe University Victoria. Thanks to anonymous.
AMP is about integrity and helping
'This strong sense of social purpose drives the AMP culture and all that we do ... Three core elements underpin our culture - integrity, help and performance. Integrity ensures we use our expertise to do the right thing; help is at the core of how we support our customers, and we're driving our performance...' AMP's chairman Catherine Brenner in their latest annual report. The Age, 19 April, 2018.
From the AMP website: 'Experience has taught us what matters most
With more than 160 years’ experience managing clients’ money, we’ve learnt what matters most – that is, to build the trust of our clients. We’ve always believed that some of the best investment opportunities are created by truly understanding our clients’ needs.' AMP staff have admitted to lying to ASIC 20 times over its handling of fees at the Royal Commission into banking.
Previous organisational responses of a collective nature = personal meeting
'The specific use of the word 'again' implied previous organisational responses of a collective nature as opposed to an individual meeting between the Commissioner and the complainant.' Spokesman for Queensland Police Commissioner Ian Stewart explaining what Stewart meant when he said: 'I'm certainly happy to talk to that lady personally again if that would help her.' The Gold Coast woman wishes to know why a police officer was not charged for leaking her address to her allegedly abusive former husband. Once it was reported, the Commissioner changed his mind has agreed to meet with the woman. ABC, 18 April, 2018.
'disturbingly cultish pre-season camp' for the Adelaide Crows
'Adelaide's emphatic Easter victory over Richmond took the heat out of reports that the Crows were still licking theirs wounds as a result of a disturbingly cultish pre-season camp ... serious red flags have emerged since it was revealed that the expensive, experimental and highly secretive experience had divided players, coaches and staff at the club. Last week the fragile mental state of at least one player remained a source of major concern to his family and friends.' WA Today, 6 April, 2018.
'Amon is trained in a range of coaching, assessment and training approaches, including Vertical Mindset Assessment and Coaching, Power Stage Assessment and Coaching, and more. He integrates these coaching approaches with extensive experience in the leadership field, and through a long-time involvement with the national masculinity and men’s work community.' Qualifications of Amon Woulfe when he conducted 'The Mankind Project' for the Adelaide Football Club. No longer part of thesoulspace.com.au, now with Collective Mind who offer Mind Training Programs:
- 8 week self leadership program to lift performance
- Focused on driving real behaviour change
- Latest Mind Tech and wearables to track performance
- Suite of 40 mind tools backed by the latest in neuroscience
- Mind tools pressure tested in elite sport
- Track record of success in leading organisations.
'The Chief Commissioner Graham Ashton from Victoria Police sent an email to all sworn Victoria Police employees in relation to the recent assault by police on a disability pensioner. He encouraged police to exhibit 'confident humility' when dealing with the public.' Thanks to Alan Killeen.
'It might seem paradoxical to hold a town hall meeting without a time for questions, but we’ve seen it happen. When you don’t engage with your people you look either insecure or arrogant. Insecure leaders don’t believe their own message. Arrogant leaders lack the confident humility to Channel Challengers.' Lets Grow Leaders
Sustainability & Transformation Plans (STPs) in the UK health sector
'A clear ambition of our STP partners is for this genuine partnership approach to become the norm, and for local patches within our health system to deliver our shared objectives within the resources available. Difficult decisions will need to be made and the STP will provide a mechanism for managing financial risk and a forum to help us deliver a shared control total. Given our track record as a stable and high performing patch with a strong track record of innovation, the expectation from NHS England is that [Cumbria and the North East] starts preparing to become an integrated care partnership by April 2019.' Thanks to Peter Laing
Come across something curated recently?
'"Curation” is a dressing-up intensifier, serving the same function in our current speech as the adjectival heel lift supplied by “artisanal” cheeses or “craft” coffee.
Sprinkle the fairy dust of high-sounding words over the ungainly contours of something quite ordinary, and you may be able to transform it into something special, in the way that a gentle snowfall can turn an ugly tool shed into a dreamy cottage, inhabited by elves.' Wilfred M. McClay, The Hedgehog Review: Spring 2018.
Monash is maximising the impact of a visit for stakeholders
'Although a key objective of the trip is to deepen alumni engagement, we are once again seeking to maximise the impact of the visit for stakeholders within the university, with ESE building a diverse program that allows the Vice-Chancellor to also meet with Australian and Indonesian government officials, industry representatives, as well as hosting a reception where the Faculty of Arts’ Global Immersion Guarantee will be officially announced. During this visit, we also hope to finalise arrangements to appoint an alumni engagement manager to be based in Jakarta.' Monash University 'Update'.
Asset Recycling Scheme
'"What I'll be spruiking ... is the opportunity to have global brands from the US increase their footprint in NSW or set up shop to increase jobs growth,' NSW Premier Gladys Berejiklian talking to ABC radio about spruiking her state's asset recycling scheme and the western Sydney airport when she travels with the Prime Minister to the US. Thanks to Elizabeth Abbott.
'However it also reveals that it expects ancillary revenue per customer will remain flat this year as it continues to ‘drive penetration with discounts’ – management jargon for getting more people used to paying for the add-ons so they can bump up the price later and people will still pay for them.' 'How can Ryanair charge £4.99 for a ticket?' by Rachel Rickard Straus, ThisisMoney.co.uk, 6 February 2018.
'Total focus on feeling the presence of God, if you will, however you want to language that for yourself.' Tim Ferriss, Tools of Titans: the tactics, routines, and habits of billionaires, icons, and world-class performers.
Customer Advocacy and Value Chain Cluster
From the cluster's intranet, 'While the interconnection of these pillars had given [our government body] “connected autonomy”, whereby the organisation was able to explore and leverage with some agility opportunities with stakeholders, partners and collaborators as they presented themselves due to the alignment of the organisation with government and national priorities.' Thanks to anonymous.
Community facilities relationships and partnerships position
'The council would establish a community facilities relationships and partnerships position and establish a fund for feasibility studies and business cases ... “This is about strategising a way forward.”' GDC put pools to top of list, Gisborne Herald, 3 Feb, 2018.
Harnessing the emotional aspects and place making
'This is place making that actively celebrates the tangible, cultural aspects of the site ...We believe we need to harness the emotional aspects of this venue and apply it through a filter of what it means to live harmoniously in order to create and (sic) apartment building that embodies the principles of well-being.' Architectural vision statement (aka planning application) for the Festival Hall site in Melbourne. Thanks to Tony Healy.
Branding the event culture
'As a brand, we look to create this culture of going out and having a good time, and when people have these great moments and memories at festivals, good feelings towards our brand directly occurs ... we see a spike in sales when there are events, and the event culture is booming.' Glenn Coleman, founder of Nana Judy. The Age, 7 Jan 2018.
"It's a principle that we'll be cascading through the company." NAB insider, 'NAB launches staff simplification program', The Australian, 7 Dec, 2017.
One of the Values of the newly formed Snowy Monaro Regional Council in NSW. Thanks to Kath.
Products - aka weather warnings
'I think we've got some work to do [with the bureau] with some of the products.' Victorian Emergency Management Commissioner Craig Lapsley, The Age, 4 December, 2017.
Living the team values
'We just won a Shield game for WA and one of our values is to celebrate success. We were as a team and a group.'
Australian test cricketer, Cameron Bancroft, interview 27/11/17
Accelerated business outcomes
Isobel is a help point in customer centric month. Thanks to anonymous.
' X will provide strategic leadership and support for entrepreneurship integration as a whole-of-university leadership role through student attraction and the broader student experience.' Message to staff from the Vice Chancellor at Swinburne University. Thanks to anonymous.
to conceptualise the move from norm contestation as dialogic process to norm implementation
'This presentation responds to the burgeoning norms literature in International Relations (IR) that conceptualises the norm life-cycle as a non-linear dynamic process that is open to contestation and change of ‘meanings in use’....
In this presentation I claim that in order to conceptualise the move from norm contestation as dialogic process to norm implementation as a process that weaves norms into the fabric of institutions in their day-to-day politics and routine practices, there is a need to bring IR norms theory into a fruitful engagement with sociological theory on lawmaking. Socio-legal approaches account for institutional processes that move towards the firming up of norms even if hard law status is not the formal objective. In this seminar I apply a socio-legal framework of the recursivity of lawmaking to better understand the current diversification of R2P implementation efforts across the UN and at the national level to make this argument.' A presentation on international relations at Australian National University. Thanks to Michael A. Crowe.
Burn platform that facilitates buy-in
"I’d like to tell you about our paradigm shift in strategic talent acquisition strategy which is leveraging value for all our stakeholders", one executive said. After a twenty-minute monologue, he took the final "deep dive into customer centric online interfacing", then mercifully stopped.
Before I could say a word, his colleague began. "By engaging our human capital", she said "we can create a burn-platform that facilitates buy-in". 'Insidious management speak has infected the land, from our boardrooms to our school halls, Andre Spicer, The Telegraph, 20 Sept, 2017.
The payroll function is a single point dependency
Also known as a person.
An enhanced regulatory sandbox
'The Government is introducing a world-leading legislative financial services regulatory sandbox to enable new and innovative FinTech products and services to be tested in Australia. This will further boost Australia’s position as a global FinTech hub. Australian Budget 2017. Thanks to Jamie.
Optimised non-linear trajectory
Something the Australian government has called for in relation to emissions reduction. Thanks to Ric Sandblom who doesn't know what it means, and neither do we.
Agile and innovative educational programs changing lives and [tomorrow] the world!
'The new Colleges are creating opportunities for interdisciplinary collaborations in both research and teaching that will transform outcomes. Students will benefit from enhanced support alongside agile and innovative educational programs. Our staff will benefit from improved access to executive decision-making and a reduction in “red-tape”.
The change will also transform professional staff support structures to maximise their capacity to enhance the core academic activities of the University.' Colin J Stirling
President and Vice-Chancellor, Flinders University, 3 July 2017. Thanks to Carleen. More from Mr Stirling in the strategic plan Making A Difference – The 2025 Agenda.
'Productive Engagement will be required across a range of networks for us to create the Impact that is core to our mission of changing lives and changing the world. We will celebrate diversity, strengthen community and government relationships, and expand our global reach through high quality international partnerships. Closer to home we will embrace our role as a catalyst in the knowledge economy, adding value through collaborations with business, industry and entrepreneurs to stimulate economic growth and bring about positive societal change.' [Their italics].
Grenfell tower deaths and 'perceived failings'
'The Tory leader of Kensington and Chelsea council, Nick Paget-Brown, has resigned in the wake of the Grenfell Tower fire, saying he accepts a "share of responsibility" for the "perceived failings".' The UK Independent, 1 July, 2017. Thanks to Maria who says: 'I am incredibly angry about this comment, which is, in my view, an attempt to weasel away an atrocity not an accident.'
What the Australian Productivity Commission calls books.
'Words chosen to withstand the scrutinies of inquest, investigation and enquiry.'
'The work and pensions secretary, David Gauke, gave an interview to Channel 4 News on Friday evening. As he tried to step deftly between ‘regulations’ and ‘guidance’ while saying nothing that would implicate him or his government in anything at all, it was almost inevitable that Gauke would slip. The speed at which he self-corrected ‘simplify the regulations’ to ‘simplify the guidance’ was remarkable. There was a startling lack of concrete nouns in Gauke’s language, and had it not been for the interviewer, Cathy Newman, you would hardly have known what events Gauke was talking about. He used the word ‘fire’ only twice in the six-minute interview, and despite Newman’s repeatedly asking whether the residents of Britain’s 4000 tower blocks could feel safe, Gaufe avoided using the words ‘safe’ or ‘safety’. He wasn’t speaking to the moment but to a probable future; his words had been chosen to withstand the scrutinies of inquest, investigation and enquiry. He said nothing that attributed responsibility to anyone or anything.' 'Nothing but feeling', London Review of Books Blog, 19 June 2017.
Group Leader Business Improvement
Over recent years council has undergone a major transformation to meet the future needs of our community.
We have a strong focus on continuous improvement and innovation (sacking all the old staff, constantly changing the goals) led by people with fresh ideas - just like Woolworths - across the organisation - the new word for council. Mainly because it's better not to repeat a word in a paragraph. Unless that word is innovation. Or sustainability. Especially that one. Sustainability. Great.
The new business improvement group will be a key player (wield an axe) in leading this change, driving our vision (that's right, the vision thing) in the pursuit of excellence and setting the pace (railroading employees and contractors) towards a transformed sustainable future (meaning.... whatever you would like it to mean - that's what makes sustainability such a great word. Here it is again: sustainability)
If you are driven by conquering challenges (trying to persuade reluctant people just doing their job to change what they are doing in order to satisfy some nebulous goal that even the councillors themselves don't understand) and want to work with a dynamic (constantly changing) and upbeat (falsely smiling) team, then this job is for you.
Every day will present new challenges (expect a stand-up fight with a department head every day) and you will join a like-minded (bonkers), ambitious (pig-headed and unrealistic) team.
Thanks to anonymous who offered this interpretation for the Coffs Harbour City Council position.
'Public sector organisations aspire to deliver greater value through continual innovation of service delivery models. This practical workshop will examine key insights from the recent report 'Hacking the Bureaucracy' on what tools and techniques can be practically applied to drive change in your work practice.
Share and learn practical innovation practices through specific skill-sharing sessions which provide insights and examples of how to drive change in your day to day role.
Key messages from the Nursing Workforce Governance Group
'The Nursing Workforce Governance Group (the Governance Group) met on 16 May 2017 and agreed the following key messages:
- The Governance Group agrees the current model of vocational training is not fit for purpose for meeting future needs. The model requires change to better suit the future needs of the community and should have greater transparency. The group is less certain contestability is an effective process for delivering the desired changes. A clear workforce strategy to guide decisions around disinvestment and reinvestment will be essential.
- The Governance Group continues to explore barriers to the effective utilization of primary health care nurses and to Nurse Practitioner employment. Research being conducted by Ian Axford fellow Amy Downes was instructive in coming to understand useful strategies for change.
- The Governance Group reviewed the findings from the 20 April 2017 Nursing Strategic planning day. The findings will give clear direction to the ongoing work of both the NNO group and the NWGG itself.
- The Governance Group is pleased that HWNZ is committed to putting more resource behind activating the decisions and directions of the taskforce.'
Email from Professor Jenny Carryer, Executive Director to the College of Nurses-Member Services. Thanks to Brian.
Unlocking value at Dreamworld
'Ardent said the review was “considering a number of important factors” including the “impact of recent events at Dreamworld”... and “analysis of the existing Dreamworld footprint to identify potential opportunities for unlocking value”.' News.com.au, 24 May, 2017. Thanks to John Williams.
Your taxes at work - at the Australian Tax Office (ATO)
'As part of our response to the recommendations in the June 2015 report of the Post implementation review of ATO consultative arrangements, the Not-for-profit Advisory Group will now be known as the Not-for-profit Stewardship Group.
The name change does not alter the purpose of the group, and we continue to support its excellent work ...
The 2013 Review applied the Australian Government Consultation Principles in assessing the effectiveness and utility of the consultative arrangements the ATO then had in place. Those principles, and now part of the Regulator performance framework, were used in this review to assess the effectiveness of the ATO’s consultative arrangements ...
The aim of the Framework is to encourage regulators to undertake their functions with the minimum impact necessary to achieve regulatory objectives and to effect positive ongoing and lasting cultural change within regulators.' Thanks to anonymous.
Tribes and scrum coaches at ANZ bank
'The bank will restructure into teams of about 10, known as "squads" that group into "tribes", replacing managers with coaches and product owners, who will be picked based on their adaptability and capacity to work collaboratively in multidisciplinary teams, rather than their work experience...
People who used to be managers may be included in teams, but won't retain their status as a manager. Scrum coaches will not be bosses. "That is not your boss, that's a coach, who is a peer. That product owner is not your boss, they're a product owner who defines the how, and you galvanise around that" ...
It's not about technical skill, it's about do I have a growth mindset? Am I agile? Am I adaptable? Am I good at leading change?' 'ANZ blows up bureaucracy as Shayne Elliott takes the bank agile', Australian Financial Review, 1 May, 2017. Thanks to Jim.
'concentration camp, death camp; Auschwitz, Buchenwald, etc. Place where several million people, mainly Jews, were killed, most by chemicals. As in reception centre, shopping centre, etc.' Scott Spicer, White House press secretary.
Not napalm; not Agent Orange - 245T (Trichlorophenoxyacetic acid) or 24D (dichlorophenoxyacetic acid); not depleted uranium (uranium 238) As, “Noting the birth defects in the Iraqi city of Fallujah, [Al Jazeera reporter Dahr] Jamail says: ‘They’re extremely hard to bear witness to. But it’s something that we all need to pay attention to ... What this has generated is, from 2004 up to this day, we are seeing a rate of congenital malformations in the city of Fallujah that has surpassed even that in the wake of the Japanese cities of Hiroshima and Nagasaki that nuclear bombs were dropped on at the end of World War II.’”
You may be an unlawful non-citizen.
'If you do not lodge an application within 30 days of the date of this letter, any status resolution support services payments you are receiving through the Department of Human Services may be ceased and you may lose access to financial hardship payment and other support services. Payments and services may only be restored if you lodge an application...
'If you do not lodge an application within 30 days of the date of this letter we may not grant you another bridging visa. This will mean you may be an unlawful non-citizen. You will lose access to Medicare and permission to work in Australia. The minister has the power to revoke his decision allowing you to lodge a visa application.' 'Thousands of asylum seekers given days to lodge complex applications or face loss of rights'. The Guardian, 27 February, 2017.
end-to-end student experience ... deep-dive review
'Additionally, to ensure a best in class end-to-end student experience is delivered with clarity of focus, a deep-dive review of a discrete set of student support activities will be progressed.' From a university. Thanks to Karen.
US Central Command: Command Narrative
Our USCENTCOM Culture
United States Central Command is recognized as a premier warfighting Combatant Command. We respond, we fight, we persist and we always conduct ourselves in accordance with our Service and American values. We strive to understand and help others to comprehend, with granularity and clarity, the complexities of our region. We recognize that trust cannot be surged in time of crisis and that every day, at every level, we must build confidence and reliance with all our partners. We inherently know that we must be alert, responsive and receptive to the challenges of the region and the interests of our Nation, Allies and partners. Our commitment to excellence reflects the efforts of the many dedicated military and civilian professionals - to include our coalition partners - directed towards improving security and stability in the 20-country Central Region.
Our Vision and Mission for the USCENTCOM Region
Stability - Security - Cooperation
We envision a more stable and prosperous region with increasingly effective governance, improved security, and trans-regional cooperation to counter state and non-state actors posing a threat to U.S. interests. To this end - our USCENTCOM mission is to direct and enable military operations and activities with allies and partners to increase regional security and stability in support of enduring U.S. interests.
Our Strategic Approach
Prepare - Pursue - Prevail
Our strategic approach is focused on protecting our national interests and those of our partners. It is designed to reflect our values, align our behaviors, and support the National Military Strategy. It is proactive in nature and endeavors to set in motion tangible actions in a purposeful, consistent and continuous manner. Each aspect of our approach - Prepare - Pursue - Prevail - enables the next and collectively contributes to the successful achievement of our goals, objectives and our overall mission.
Read more of the Command Narrative here.
Remuneration at Australia Post explained
'The Australia Post senior executive remuneration strategy is intended to attract, motivate and retain the calibre of executives required to achieve its strategic priorities and create shareholder value, taking into consideration the increasingly competitive market for global executive talent.
The remuneration strategy links the strategic priorities of the company to a performance management scheme, which in turn influences senior executive remuneration by:
• aligning senior executive remuneration to corporate and individual performance outcomes, and ensuring approval by the Board before any bonus payments can be earned;
• considering external market remuneration when determining senior executive remuneration and reviewing on an annual basis;
• incentivising senior executives for achievement of longterm strategic outcomes and shareholder value, in addition to short-term business performance; and
• providing competitive levels of remuneration to attract and retain key talent...
In setting senior executive salary at Australia Post, the Board seeks a balance between:
• fixed annual remuneration (FAR), which aims to reward the MD & GCEO and senior executives for executing the core requirements of their role;
• short-term incentives (STI), which are at-risk and intended to reward individuals for their strategic contribution to transforming the company, separate to their core role requirements; and
• long-term incentives (LTI), which are also at-risk and can be earned upon achieving certain performance hurdles over a period of three years, at the complete discretion of the Board. Australia Post Remuneration Report 2016. ABC News, 28 February, 2017. CEO Ahmed Fahour was paid $5.6 million in 2016.
Optimise our product suite, leverage our scale...
'Utilise our unique data and insights, empower customers through data sharing, leverage infrastructure and capabilities into new populations, measurement focused on outcomes, improved transparency, alignment of incentives.' Some of Medibank Private's Strategic Priorities Beyond FY17. Thanks to anonymous.
'Asset recycling' - privatisation
'It also follows a bitter stoush over the federal asset recycling initiative following a decision by the Commonwealth to deny Victoria the full 15 per cent incentive payment for the $9.7 billion Port of Melbourne sale.' The Age 21 November, 2016.
'flywheel of reinvestment' - privatisation
'Creating a flywheel of institutional capital participation to increase investments in infrastructure... We believe that Canada can create a flywheel of reinvestment in its infrastructure by catalyzing the participation of institutional capital in existing assets...'Advisory Council on Economic Growth (Canada)
Growing customers at Telstra:
Telstra needs a strategic customer insights lead to help focus on enhancing customer lifetime value
'Telstra is gearing up to build a crack team of big data analysts as it prepares for what one commentator says will be the biggest year to date of NBN migration with 1.7m fixed line customers expected to be up for grabs.
The telco is advertising in Melbourne for a “strategic customer insights lead” to join a so-called “customer value creation team” that is tasked with “understanding our existing customers through quality, data-led insights and designing & delivering compelling offers that speak to our Consumer & Small Business customers in the right way, at the right time and through the right channels that achieve tangible results.”
“As the Growing Our Customers Lead, you will working [sic] closely with analysts within your team in an effort to turn key customer insights into tested hypotheses which result in customer-led activity throughout our Consumer and Small Business channels,” the Telstra advertisement says.
“To achieve this, you'll work closely across Telstra (Product, Marketing, Big Data, Channels) in order to identify current and future customer value, understand need within specific customer micro-segments and capitalise on strategic market opportunities to deliver value. Working within the Growing Our Customers segments, you'll be strategically focused on specific customer episodes, such as Retention, Moves, Saves and Win Backs.”
“We've set up our Customer Value Creation team to focus on enhancing customer lifetime value through discovering quality, data-focused insights on our customer population and designing & delivering tailored offerings that benefit both sides of these relationships,” Telstra adds.' At Telstra, we believe in driving value from the core ... Thanks to David Epstein.
Recovery paradigms, framework, person with lived experience
'Bringing lived experience together with the expertise, knowledge and skills of mental health practitioners offers opportunities for profound cultural change in the way it challenges traditional notions of professional power and expertise. Given that a significant proportion of the mental health workforce has lived experience of mental health issues either in their own lives or in their close relationships, recovery paradigms help to break down the conventional demarcation between staff and people who use the service. Within recovery paradigms all people are respected for the experience, expertise and strengths they contribute...
The language of recovery
Consistent with the language of recovery, the terms ‘person’, ‘person in recovery’, ‘person with lived experience’, ‘lived expertise’ and ‘expert by experience/training’ are used wherever possible rather than the terms ‘clients’, ‘service users’ or ‘patients’, which focus on deficits or relationships to services (Recovery Devon 2012). For similar reasons, the framework uses the term ‘family and support people,’ which includes family members, partners, friends or anyone whose primary relationship with the person concerned is a personal, supportive and caring one.
Many people prefer the words ‘consumers’ and ‘carers’, and this is acknowledged in the framework...
Capabilities for recovery-oriented mental health practice
Recovery-oriented mental health practice refers to the application of sets of capabilitiesthat support people to recognise and take responsibility for their own recovery and wellbeing and to define their goals, wishes and aspirations.Capabilities for recovery-oriented practice and service delivery encompass underlying core principles, values, knowledge, attitudes and behaviours, skills and abilities. Individuals, teams and organisations need these capabilities in order to support people with mental health issues to live a meaningful and contributing life in their community of choice. Attaining and strengthening these capabilities is an ongoing process that takes time and commitment from leaders, professionals, staff and volunteers in mental health service provision.' A national framework for recovery-oriented mental health services, Australian Government Department of Health. Read the whole document, if you want, here. Thanks to anonymous.
Roadmap for Reform Implementation Advisory Group
'Last week a cross-sector working group met, and we're now working together to draft a potential protocol for Victoria, under the watch of the Roadmap for Reform Implementation Advisory Group. We're thrilled with the progress and would love if a protocol were finalised and launched this year.' Victoria Legal Aid, 25 January, 1917. Thanks to Adrian.
Never said invited, no, never ...
'Never said we were invited, just that we had 'invitations' and 'were gifted tickets' ... 'Received' an invite and 'invited' are very different things.' One Nation Senator Roberts on social media after the Department of Foreign Affairs and Trade confirmed he had repeatedly sought an invitation to the ceremony through Australian officials. The Age, 19 January, 2017.
Two days 'facilitation of leadership activities' = $50,000
One of the costs at an Australian Taxation Conference 'to "reinvent its technology team just weeks before a crash brought down the agency's website and internal systems.' The Age, 17 December, 2016.
Australian cricketers are 'internal customers'
'The suspicion lurks that CA’s board is drawn on by the vision splendid of a sleek, shiny, top-down controlled, matrix-managed corporate machine in which obedient automata meet hurdle rates of cricket return while a captive media yells rah-rah. Kevin Roberts apparently refers to cricketers as CA’s “internal customers” — there’s one for your next compendium, Don Watson.' Gideon Haigh,'Legacy of ill-will that could last a generation', The Australian, 1 July, 2017.
A Multiplicity of Multiples
Rolf Bueskens asks can there be too many multiples: 'Until recently, the word ‘multiple’ tended to have a specific usage: multiple births, multiple choice etc., whereas these days it is used in instances where one would expect words/expressions like several, many, a number of, a lot of etc. How does this happen?' Below are examples found by Rolf.
'In contrast, the ACT government has required an Energy Efficiency Rating for the sale or rent of residential properties since 1999, with multiple reports showing the benefits to property value and to reduced running costs.'
'However, she fails to mention that youth offenders on remand will have received multiple prior opportunities such as cautions, corrections orders, community orders and bail before a magistrate is finally left with no choice but to remand the youth.'
'Revised cash flow projections and capital requirements modelled for multiple operating scenarios.'
'Multiple production scaling paths exist to extend production beyond the capacity...'
'Installers have deployed systems in multiple states and for a variety of end-customer applications.'
'Small sales of further ZBM2 products have also been delivered and deployed (from production during the last quarter) in multiple European countries.'
'The Redflow sales team is working diligently to establish a recurrent order flow from our existing integration partners in multiple countries...'
'Travelling from Adelaide to Darwin, The Ghan makes multiple stops.'
Ramping up the long run value
'Organisations seeking to ramp up the efficiency of their asset management (AM) footprint intuitively turn to enhancing their AM activities, however, new research shows that placing more structural emphasis on organisational and governance related facets of operations can bring rise to more long run value.' Organisational effectiveness can boost asset management operations, 20 July 2017
'Planning authorities and responsible authorities should endeavour to integrate the range of policies relevant to the issues to be determined and balance conflicting objectives in favour of net community benefit and sustainable development for the benefit of present and future generations’ ([Victorian] State Planning Policy Framework Clause 10.04).' Thanks to anonymous.
The future is the ground of nonlocal mortality.
A random fictional quote from The Wisdom of Deepak Chopra. Thanks to David.
As in: 'I haven't had any visibility on that'. Replacement for 'I don't know', used in meetings at a NSW TAFE. Thanks to anonymous.
A MORE INNOVATIVE AND AGILE AUSTRALIA
'New ideas in innovation and science will be major drivers of Australia’s future economic prosperity. We are working with other government agencies ... as they develop and implement initiatives that encourage innovation and increase our nation’s productivity and competitiveness...
'I know we’ve been experiencing some pain points with some of our systems...' Vice Chancellor, La Trobe University in an address to staff. Thanks to anonymous.
'Here’s an introduction to the state of play for millennials, their perils and pain points, and how brands can use this insight to reposition their marketing ... Brands need to leverage the millennial mindset – and do it authentically.' The Mongrel.
XERA Pain Point Eliminator TM.
'... corporate jargon about values has absolutely no relationship with firm performance.'
'Most companies have mission and vision statements, but those tend to communicate very little about a company’s purpose ...They all use the same words, such as ‘respect’, ‘teamwork’ and ‘innovation’ but … a recent study found that corporate jargon about values has absolutely no relationship with firm performance.' Researchers George Serafeim and Claudine Gartenberg at Harvard Business Review in 'Drive your company’s ‘purpose’ to boost business', HC Online, 25 October, 2016. And what led to '... superior accounting and stock market performance'? - management having 'a clear view of where the organisation is going and how to get there'. Quelle suprise!
The Quality and Communications team will now report to the Manager, Partnerships and Engagement (previously Partnerships and Campuses) ...
'(We) have undertaken a review of the position of Deputy Director, Strategy and Planning. As a result of this review, reporting lines for some of the Strategy and Planning team will change. The Quality and Communications team will now report to the Manager, Partnerships and Engagement (previously Partnerships and Campuses), with a title change for this position to recognise the broader community and industry engagement strategies of the university. The Manager, Partnerships and Engagement will now report to the Deputy Director, Learning and Engagement (previously Deputy Director, Learning and Teaching). The Digital Experience team will also report to the Deputy Director, Learning and Engagement, and the Copyright Advisor will report to the Deputy Director, Research and Collections. A new position will be established: Manager, Library Business Services. This position will have responsibility for coordinating the Library's budget preparation and day to day management of the budget; overseeing the integration of relevant University activities and projects into the Library via the Finance, ICT, Infrastructure and Operations and Human Resources business partners; leading the implementation of the Library's space planning strategy and facilities standards at all campuses, including sponsorship of facilities projects; developing best practice human resource management practices and workforce planning for the library; and providing strategic advice on risk management in the Library, including business continuity planning and OHS. The Facilities team and the Administration team will report to the Manager, Library Business Services, along with a new part-time Executive Officer position.' Email from the La Trobe University Librarian to library staff. Thanks to anonymous.
© Bruce Petty.